Online Payment Fees
As of April 30, 2024, we've added the option to collect online payment fees for all (or some) transactions that are processed through Stripe. This will help offset some business costs.
You can apply either a percentage or a flat fee to each transaction, and you can apply the fee to all invoices, or only to specific invoices you select.
Note: Upgraded Stripe accounts use a single flat rate for all credit card types (Visa, Mastercard, American Express, Discover, etc., as well as Apple Pay and Google Pay) and all subscription plans.
Standard Stripe accounts will continue to see slightly different rates for transactions on Discover and American Express, as Stripe charges a higher rate for these payment types.
Also included is a rate discount for payments made through Tap-to-Pay in the mobile app. Check our website for complete details about current rates.
You can enable online payment fees through the Integrations page in Settings.
Select either Percentage or Flat fee. If you want to make this the default behavior, select Apply to all invoices. To include tax in the calculated fee, select Apply tax to online payment fee.
Note: Tax will only be applied when a taxable item is used, and can only be applied if the Percentage option and Apply to all invoices options are selected.
If you prefer to add fees to only specific invoices, you can enable the online payment fee when adding new job charges to those invoices.
Minimum & Maximum Charges
You can apply a maximum of 4% when using the Percentage option, and a minimum of $1 when using the Flat fee option.
In order to sync online payment fees in QuickBooks®, you will need to be connected to Stripe and have an active account connected to QuickBooks Online.
Set the Sales Account for New Items field in your QuickBooks settings to create the online fee sync item. QuickBooks Desktop and Xero accounts cannot currently sync online payment fees.
Once you enable the Online Payment Fees on the Stripe Integrations page, the item will be created in QuickBooks the next time you sync. Note: The item itself is not taxable, and will be active by default. If an invoice with the Online Payment Fee selected is paid, once you sync to QuickBooks, the QuickBooks invoice will be created with the online payment fees listed as line items. This will keep the balances for invoices matched for both QuickBooks and Kickserv.
Any invoices with the Online Payment Fees line item in QuickBooks that is synced to Kickserv will be mapped to Online Payment Fees for invoices. The item will only be available for use in QuickBooks. It will not be created in Kickserv.
The syncing of Online Payment Fees works best when the fees are collected in Kickserv and synced to QuickBooks.
Our support team is available to answer questions or concerns.
When you're ready to apply a payment to an invoice, you can either select Outstanding balance or Other amount. If you have selected Flat fee in the settings, the flat fee will be applied to every transaction. If the customer only makes a partial payment and there is a remaining balance due, the flat fee will apply to each and every payment. It is your responsibility to make this known to your customer.
If the customer is paying for multiple invoices at once, and you have selected Flat fee in the Settings, they will only incur one transaction fee, regardless of how many invoices they are paying.
The online payment fee will also show on the payment screen.
When you send a request for payment to the customer, they will see the fee listed in the notification. The fee will only be applied if they pay online using a card for payment.
You can update your online payment fees preference in Settings at any time.