When employees leave your company, you should remove them from Kickserv in order to keep your business secure. In order to maintain an accurate history, Kickserv employee users are never fully deleted, but they can be made inactive.
Tip: You shouldn't need to rename or reuse employees. Only active employees are counted against your subscription limits. You can have as many inactive employees as you like.
Deactivate the employee
Click Settings > Manage Users
Click the pencil icon next to the employee's name
In the Roles & Status section, set Status to Inactive
Click Update Employee