You may be staring at this error crossed eyed.  Not to fear.  We can rifle shoot this problem.  Focus on the second line and notice any person's name.  That name is an additional contact that has been duplicated in your Kickserv account in a customer's record.

Here is how to zero in on the culprit:

  1. In the error locate the additional contact's name (e.g. Janet, Gilreath)
  2. Copy and paste the full name or just the last name into the Kickserv search box
  3. Click on Additional Contacts tab
  4. Typically choose the second or bottom instance of this contact
  5. Once in the customer record click on [Locations/contacts] tab
  6. Off to the right you should notice at least two or more of the same contact name
  7. Delete the bottom contact
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