In a perfect world, all your appointments start and end exactly on time. The real world has traffic, flat tires, and stops for gas. Jobs take longer than planned and customers want to chat. Don't keep your next customer waiting by the phone wondering when you'll arrive! Here's how you can manage customer expectations for when you'll arrive at the job site.

From the Settings screen, click Messaging Templates, then select the Customer Reminder tab. You'll see the Arrival Window option. If you check the box, you can select a buffer time of anywhere between 1 and 8 hours to add to your customer reminder message.

Note: If you use an arrival window, we highly recommend you do not schedule an event for a shorter period of time than your chosen arrival window. This could lead to overbooking, and you probably don't want that.

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