Awhile back, we changed the web address of the main Kickserv application from kickservapp.com to app.kickserv.com. In order to clean up our hosting infrastructure, we now need to shut down the old address. We plan to do so on March 1, 2021. At that time, any links and bookmarks that use kickservapp.com will no longer work.

Most of you are already using the new address, but if you're one of the few who still use the old one, you may have noticed a message prompting you to switch to the new one (your customers using the Customer Center will see it too).

You'll need to consider 3 things:

  • Do you have any browser bookmarks referencing the old address? If so, you'll need to update them.
  • Are you using the Contact Form either as a link or embedded on another web page? If so, check the address of the link. If it contains app.kickserv.com, you're good to go. If not, just replace kickservapp.com with app.kickserv.com wherever you embedded or linked to the form, and you're done.
  • Do you have any custom software that uses our Developer API? If so, make sure you're accessing it at the new address app.kickserv.com rather than the old address kickservapp.com. The API connection will no longer work at kickservapp.com as of March 1.
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