When you are having trouble syncing over any updates or edits from Quickbooks, you can try a simple solution.

Making an edit to a customer or an invoice in QuickBooks can force the sync to acknowledge any changes - such as addresses, billing, phone numbers, charges or even payments.

The best edit method is to make a change to a line item description on the invoice. We like to suggest adding a period to the end of the charge description.

When you run the sync with the ready to sync queue empty, your changes should sync over to Kickserv. This includes anything that has been added or updated since the last time you ran a sync.

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