How to opt-out of notifications

If your customers have a listed mobile number and it is checked to receive text messages, they will get a message to their mobile in the next scenarios: When you send them...

• the details of an event,

• an "On the way" notification,

• a copy of their estimate and invoice (If the box "Also send the customer a payment link by text message" is checked).

If for any reason one of your customers wants to opt out of text notifications, you can tell them how. ¡It's easy-peasy!

The only thing they need to do is to reply back the word "STOP" to the message received. Once they do it, they will receive a confirmation.

Once a customer request to stop text messages, Kickserv will automatically uncheck the "This is a mobile number and can receive text messages" and this little icon next to the phone number will appear:

If a customer wants to subscribe again, they just need to reply "START". Or, they can access notification settings from their customer center.

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