Resolving common login issues (Mobile app)

Here are some tips that may help if you're having trouble logging into the mobile app:

Note: If none of the following steps help, then the app may need to be updated to the newest version. You can do that from your device's app settings or just uninstall/reinstall the app.

Keep in mind that if your device's Operating System (Android or IOS) is outdated then you will get a login error as if your username/password is incorrect.

• It's easy to make a typo on a mobile keyboard. Triple-check that you entered everything correctly.

• Where to find your subdomain/account identifier if you don't remember it.

• If you find that you are unable to type into the Account field then you must be on an Apple iPhone with your text set to large. Change your text size to resolve this. 

• Username and password are case-sensitive. If your username is "Fred", you will not be able to log in by typing "fred".

• Your username is not usually the same as your email address.

• Some Android devices will automatically capitalize the first letter of your password. Watch for your keyboard to highlight the caps arrow.

If you need to reset your password, you can access your Kickserv from a mobile browser on your phone. It has a forgot password function available where the app does not. Just go to app.kickserv.com/"yoursubdomain"